Order Tracking Information
Has My Order Shipped?
- We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment.
- Our estimated delivery time is 10 to 20 business days following shipment for overseas shipment and can at time extend to 30 days.
Can I Track My Order?
- We e-mail tracking numbers on all orders usually within 24 hours of shipment.
- Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.
My Order Never Arrived?
- If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date.
- Please contact us at ContactUs@ailimedesigns.com and we will assist you in locating your order.
If You Have Not Received A Tracking Number:
- Has it been 15 business days since your order was confirmed?
- NO: Please wait the 15-business day period prior to contacting us.
- YES: Please contact us at ContactUs@ailimedesigns.com
Item Is Missing From My Order?
- Most of our products are shipped from a central warehouse.
- However, there are times that orders contain products that are shipped from multiple warehouses from overseas vendors.
If You Believe That An Item Is Missing From Your Shipment:
- Please verify that the missing item is identified on the receipt located inside the shipping box.
- Please note, only items shipped are printed on the packing list and charged on your credit card.
- If an item in your order is not in stock, we will notify you via email on the back-order.
- We will NOT charge your credit card for that item.
- If you believe that we shipped and charged your credit card and a product is missing, please contact us immediately at ContactUs@ailimedesigns.com.
I Received A Product Missing Part?
- If you have received a product with missing parts, please contact us immediately at ContactUs@ailimedesigns.com.
I Received The Wrong Product?
- If you have received the wrong product, please contact us immediately at ContactUs@ailimedesigns.com.
Can You Track Exactly Where Your Package Is?
- You can locate and track any/all shipped (local) US & Overseas packages.
- 17-Track system works with universal known carriers, such as FedEx, UPS, TNT, and DHL and China Post.
- USPS packages can be tracked, using the tracking number provided through your email after 24 hrs.
- Enter your tracking number on their website and follow the steps for tracking packages.
How Do You Track A Package?
- To track a package, you must enter your complete tracking number received through your email.
When Can I Expect My Package To Arrive?
- As mentioned, within our online store policy details.
- All overseas goods go through processing steps, upon receiving your invoice from Ailime Designs.
- Please read our store Shipping Policy carefully, for detail shipping information, pertaining to overseas time schedule.
- Carefully read all shipping guidelines, allow extended processing time, for regular and custom overseas product orders.
- All local California orders will be shipped out (before 5:00 p.m.), when orders are placed before 12:00 noon, western standard time.
How Do I Know When My Package Will Arrive?
- On our detail shipping policy pages, you’ll find detail information on where your package has been picked up and scanned from start to finish.
Let’s Get Started!
- Enter your tracking numbers (without using any spaces or dashes), inside the provided box shown below or above.
- Also, make sure to provide any letters along with combination of number digits
- Click the track button to begin tracking your package status.
- The system will then detect your routing number, under normal conditions, while detecting tracking information updates.
- Click the status icon to view the explanation of package tracking details
- Tracking system will update customers with routing event details.
- As transportation tracking completes its destination, to you the customer. THANKS FOR YOUR PATIENCE!
ENJOY YOUR LOVELY NEW PRODUCTS…..